Your Appointment
We want your appointment at the practices to be as smooth and supportive as possible. Whether you’re coming in for a routine check-up or something more specific, our team is dedicated to providing safe, personalised care.
Here’s a quick guide to help you prepare and know what to expect during your appointment.
Preparing for Your Appointment
To help you get the most out of your time with the GP, it’s helpful to come prepared with:
- A clear list of your symptoms, including when they started and whether they’ve changed over time
- Any photos (e.g. of rashes or swelling) that might help us understand the issue
- For high blood pressure concerns: please bring at least a week’s worth of readings, if available
- A list of questions or concerns you’d like to cover
- We kindly ask patients to focus on one main issue per appointment. This helps ensure we can give each concern the time and attention it deserves. If you have several issues, we’re happy to arrange follow-up appointments.
Making the Most of Your Time with the GP
We know that appointments can sometimes feel a bit rushed. That’s why we’re using a new tool called Heidi – a secure AI assistant that helps us take notes during your consultation.
How does Heidi work?
Heidi quietly listens during your appointment and creates a written transcript. This allows your GP to focus fully on you and the conversation – not the keyboard. After your appointment, your doctor carefully reviews the transcript to ensure it’s accurate and complete.
Your privacy is our priority.
No recordings are stored after the consultation. Heidi doesn’t make any decisions – your GP remains fully in control. If you’d prefer not to use this tool, that’s absolutely fine, just let your GP or nurse know at the start, and we will switch it off.
We’re Here for You
Our goal is to make every appointment feel calm, respectful, and tailored to your needs. If you have any questions before, during, or after your visit, don’t hesitate to ask. We’re always happy to help.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- phone us on 01271 863119, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- phone us after 11am on 01271 863119, Monday to Friday, when we are open
- use our appointment request form, Monday to Friday from 8:00am to 6.30pm. We will respond within 3 working days.
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- use your SystmOnline account (on the SystmOnline website)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- use your SystmOnline account (on the SystmOnline website)
- phone us on 01271 863119, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
Evening and weekend appointments are available at this GP practice, or at an NHS service nearby, including for your vaccinations, health checks and screenings.
To book an appointment, you can visit or phone us on 01271 863119, or fill out an online form.
One of our team of doctors, nurses or other healthcare professionals will respond with the help you need.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice before 10am on 01271 863119 – Option 1.